We want to be as honest and forthcoming with our customers as possible, hence we feel it is important to share this information with you.
As much as we would love to provide instant responses, we also feel the quality of the response is very important, too. We do our best to provide high quality responses, despite the sometimes very specific and possibly even complex nature of inquiries.
Today's Service Status
Due to our current massive sale and the bank holiday weekend we are dealing with a particularly high number of sales and inquiries. These are the current expectations for responses in various departments at the Shedstore:
General Customer Care Inquiries1 Working Day
Delivery Inquiries
Same or Next Working Day
Call-Back Requests for Sales
Same Working Day
Call-Back Requests for Customer Care
Same or Next Working Day
TRICK: The fastest way to get responses is to "help us help you" by using our
The more you narrow down your request, the better and faster we can respond to it.
The more you narrow down your request, the better and faster we can respond to it.
"ANTI-TRICK": Our sales staff are not able to service customer care inquiries. They have to pass customer care inquiries on to the customer care department, which does slow down the process. Hence, IT IS NOT FASTER to "get a human" in sales to help your customer care requests.
Colour Code:
Usually Same Working Day (green)
Usually Same or Early Next Working Day (green)
2nd or 3rd Working Day (blue)
4th+ Working Days (red)
4th+ Working Days (red)
We encourage comments on this page, however we cannot guarantee all comments will be published. We do guarantee that we will take all comments into consideration to try and improve the way we work even more. Our goal is to provide the best customer service and sales support possible, hopefully making your dealings with Shedstore an ever increasingly pleasant experience.
